Refund Policy

Each pass is a one-time payment that unlocks full access for a fixed period (1 month, 3 months, or 12 months on the Until-you-pass pass). There is no subscription and nothing to cancel — your access simply ends when the period you paid for expires. You can see the exact expiry date on your dashboard.

7-day refund: if you ask within 7 days of paying and have answered fewer than 20% of the questions in the bank, we refund the full amount, no questions asked. A refund ends your access.

Only questions you answer after you pay count towards the 20%. Questions you answered on the free plan before buying do not.

After 7 days, or once you have answered 20% or more of the bank since paying, pass fees are non-refundable except where the law requires otherwise, because the full bank and mock exams are delivered the moment you pay.

The Until-you-pass pass gives 12 months of full access. If you fail an HKSI Licensing Examination paper while that pass is active, email us your HKSI result (the result notice or score report) within 30 days of the exam and we extend your access, free, until you pass. Each extension runs to a date we confirm by email, and you can ask again after each failed sitting.

The extension covers the papers live on HKSI Prep. Papers 7 and 8 are included when they launch; we have not set a release date. The extension applies only to the Until-you-pass pass, not the 1-month or 3-month passes, and it extends access only: it is not a refund and does not promise a result.

If you believe you were charged in error or more than once, contact us and we will investigate and correct genuine errors promptly.

Email support@hksiprep.hk or use our feedback form with the email on your account and the date of payment. We aim to respond within a few business days.